All help topics
What happens when your trial or subscription ends
Short answer: When your trial or subscription ends, locking, timers, schedules, app blocking and the other TV controls need an active plan again. Unlocking the TV from the Guardian app is always free, so you can always unlock your TV.
Updated
What changes
The TV controls in the Guardian app need an active plan: locking the TV, timers, schedules, App Blocking, Max volume and Uninstall Blocking. When your plan has ended, the app shows Your subscription has expired at the bottom of the Home screen, and tapping one of these controls opens the plans screen.
What stays free
Unlocking the TV is always free. If the TV is locked, Slide to unlock TV in the Guardian app works with or without a subscription. Your PIN also still unlocks the TV at the TV itself.
Renew
- Tap Renew subscription on the Home screen.
- Pick a plan and confirm with Apple or Google.
- Your TVs and rules come back. They stay saved while your subscription is off.
If you renewed and the app still says it has expired, see The app says I don’t have a subscription.
Quick answers
Will I be stuck with a locked TV if I stop paying?
No. Unlocking from the Guardian app is always free, and your PIN still works on the TV.
Do I lose my TVs and settings?
No. Your paired TVs and rules stay saved. When you renew, you pick up where you left off.
I renewed but the app still says it has expired.
Tap Restore purchases on the plans screen. If you paid with a different Apple or Google account, sign in with that account on the phone first.
Next steps
Cancel your subscription, and refunds
You subscribe through Apple or Google, so you cancel there. Here are the steps, and where to ask for a refund.
The app says I don't have a subscription
Restore your purchase when the Guardian app doesn't see a subscription you've paid for.
Lock and unlock the TV
Lock the TV from the Guardian app, unlock it with a slide, or unlock it at the TV with your PIN.