The TV stays locked

First look at what the TV’s lock screen says. It tells you what locked it:

The TV says	What locked it	How to unlock from your phone
TV Locked	You, or a timer set to Lock	Slide to unlock TV
A schedule name and Opens at …	Your schedule	Unlock now on the Home screen
Protection unavailable	Advanced Protection lost its link	See The TV says “Protection unavailable”
Action blocked	Uninstall Blocking stopped something	Press Unlock on the TV and enter your PIN

Check these, in order

1. Use your PIN at the TV. Press Unlock and enter your PIN. This works whatever locked the TV.
2. Check the TV is online. If the Guardian app says Couldn’t reach the TV — try again or shows Offline, your phone can’t unlock it until the TV is back online. See My TV isn’t responding to the app.
3. Check the schedule. Outside your unlock hours the TV locks by itself. Unlock now lasts until the next scheduled lock, then the schedule takes over again. See Set a schedule.
4. Check for a timer. A timer set to Lock locks the TV when it runs out. Unlock it with Slide to unlock TV or your PIN.
5. Update both apps. Update the Guardian app from the App Store or Google Play, and the TVCP app on the TV. See Update the TVCP app on your TV.
6. If the app says unlocked but the TV stays locked, switch the Weekdays and Weekend cards off in the Schedule tab, wait a few seconds, then switch them back on.

Good to know

Unlocking from the Guardian app is always free, even if your subscription has ended. See What happens when your trial or subscription ends.