Lock and unlock the TV – TVCP Help
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Lock and unlock the TV

Short answer: In the Guardian app, tap Lock TV on the Home screen and the TV shows a lock screen. To unlock, use Slide to unlock TV in the app, or press Unlock on the TV and enter your 4-digit PIN.

Updated

Lock the TV

  1. Open the Guardian app. If you have more than one TV, check that the Home screen shows the right one.
  2. Tap Lock TV. The app shows LOCKED once the TV confirms it.
  3. On the TV: your child sees TV Locked. Nothing else on the TV can be used until it’s unlocked.

The Home screen of the Guardian app with the TV locked

Unlock it from your phone

Slide to unlock TV on the Home screen. The TV is ready to use again right away. If a schedule locked the TV, the slider says Unlock now instead. See Set a schedule.

Unlock it at the TV

  1. Press Unlock on the lock screen with the remote.
  2. Enter your PIN on Enter PIN to Unlock.

If the PIN is wrong, the TV says Incorrect PIN. After several wrong tries it says Too many attempts and asks you to wait before trying again.

The TV Locked screen on the TV

Good to know

  • Unlocking from the Guardian app is always free, even without a subscription.
  • If the app says Couldn’t reach the TV — try again, the TV is off or offline. See My TV isn’t responding to the app.
  • You need a PIN to unlock at the TV. See Set your PIN.

Next steps