Cancel your subscription, and refunds

We don’t hold your payment details. Apple or Google bills you, so the subscription is managed in your Apple or Google account. You can cancel any time, including during the free trial.

On iPhone

1. Open Settings on your iPhone.
2. Tap your name.
3. Tap Subscriptions and choose the TVCP subscription.
4. Tap Cancel Subscription. You may need to scroll down to see it.

You can also open your App Store subscriptions directly.

On Android

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Choose the TVCP subscription.
4. Tap Cancel subscription and follow the steps on the screen.

You can also open your Google Play subscriptions directly.

In the Guardian app, Manage Subscription in your settings opens the same page.

Refunds

Refunds for App Store and Google Play purchases are requested from Apple or Google, not from inside TVCP.

• Apple: go to reportaproblem.apple.com, sign in, choose I’d like to, then Request a refund. Apple explains it on its page “Request a refund for apps or content that you bought from Apple”.
• Google Play: on play.google.com, open your profile, then Payments & subscriptions and Budget & order history. Find the TVCP order and choose Report a problem. Google explains it on its page “Request a refund on Google Play”.

Good to know

• Deleting the Guardian app, or TVCP from the TV, doesn’t cancel the subscription.
• Unlocking the TV from the Guardian app stays free after your subscription ends. See What happens when your trial or subscription ends.