# The app says I don't have a subscription

Open the plans screen in the Guardian app and tap Restore purchases. If it says Nothing to restore, your subscription is on a different Apple or Google account: sign in with that account on this phone and try again.

This usually happens on a new phone, or after signing in with a different account.

## Steps

1. **Open the plans screen.** In the Guardian app, tap **Start free trial**, **See plans**, **Renew subscription**, or any feature that needs a subscription.
2. **Tap Restore purchases** under the main button.
3. **Wait a moment.** If the subscription is found, the plans screen closes and everything works again.

## If it says "Nothing to restore"

The app couldn't find an active subscription on the Apple or Google account this phone uses. Check:

- **Is it the same store account?** If you subscribed with a different Apple ID or Google account, sign in with that account on this phone, then tap **Restore purchases** again.
- **Is the subscription still active?** Look in your App Store or Google Play subscriptions. If it has ended, see [What happens when your trial or subscription ends](https://tvcp.app/help/when-subscription-ends/).
- **Is it the same TVCP account?** Sign in to the Guardian app with the email or login you used when you set TVCP up.

## If it says "We couldn't confirm your purchase"

This can appear right after you buy or change a plan. Tap **Restore purchases**, which usually fixes it. If the app then says **We still couldn't confirm your purchase**, tap **Contact support** and we'll look into it.